COVID-19 Update

Dear Patients,

In recognition of the Covid-19 situation, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing enhanced personal protective equipment, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly. We want to assure you, however, that we have always put your safety and the safety of our dental team first. Our practice follows all infection control and prevention guidelines from the federal and provincial public health authorities.

The things that we do every day to make our practice a place for safe dental care include:

  • Wear gloves, special face masks, protective eyewear, and clothing when treating patients
  • Provide you with protective eyewear and face mask to protect from spatter
  • Perform hand hygiene before and after your treatment
  • Thoroughly disinfect our treatment rooms prior to each patient visit
  • Clean and sterilize all reusable instruments and other items after each patient
  • Test our sterilizer(s) daily to assure proper functioning
  • Treat our dental unit water to ensure that it is as safe as drinking water
  • Screen our patients for respiratory symptoms and reappoint when necessary
  • Disinfect the reception area surfaces multiple times during the day

As a result of increased recommendations driven by the current pandemic, we have enhanced these infection control policies and you may see certain changes at your next appointment. We have made these changes to help protect our patients and staff including:

  • Pre-screening of all patients prior to their appointment and again at the entrance to the office
  • Temperature checks for patients upon entry of the clinic
  • You will find hand sanitizer at the front door and throughout the office as well as disposable face masks that we will ask you to use when you enter the office.
  • You will see that our waiting room will no longer offer magazines, children’s toys, and so forth since those items are difficult to clean and disinfect.
  • Appointments will be staggered and managed to allow for social distancing between patients and staff.
  • We will limit the number of patients in the practice area at any given time.
  • Appropriate personal protective equipment (PPE) for all clinical and administrative staff including masks for all team members and N95 or equivalent masks, face shields, and gowns for the clinical team as required.
  • Both hourly and as needed, cleaning and disinfection of reception area and restrooms daily
  • Temperature checks of all staff members
  • Extra time scheduled between patients’ appointments to allow thorough cleaning and disinfection of treatment rooms and equipment.
  • Use of high-end medical grade premium air purifiers to remove toxins, pollutants, and airborne contaminants from our office
  • The extraoral aerosol evacuation system to eliminate over 95% of respiratory particles and aerosols produced during treatments.
We look forward to seeing you again very soon and will be happy to answer any questions you may have. Our focus is on taking appropriate steps to make sure all our patients and staff feel safe and comfortable within our practice. Your health remains tremendously important to us and will look forward to taking care of you during this challenging time and well into the future. We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.

Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.

Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links: